Live Chat Customer Service Software comes in the CRM Variety
Do you work in the “live chat” industry? Do you own a firm that does? Live chat could mean a lot of different things to many different types of citizens, but in our eyes, we think of it as a method of communication. For example, maybe you work with restaurants or car dealerships that want a live chat feature on their webpage. The customer heads to the website to look at used car models and DING! Hello, how we can we help you today? The person who answers the responding message isn’t usually a computer but rather a live chat specialist. Part information desk, part sales representative, this person makes the customers happy by answering questions, welcoming to the business establishment in real time. CRM Software for Live Chat Services makes this type of business easier to run in several ways. But first, let’s learn a little more about what CRM Software actually is. CRM stands for Customer Relationship Management. As a software, it refers to the computer program o